Your ERT Global Account removes the need for multiple passwords, except when linking to your ERT Product Accounts. For example, if you are linking an ERT Product Account to your ERT Global Account, you will need to provide a password to complete the process.
To reset an ERT Portal Account password while linking a product account to your ERT Global Account:
In the Getting Started section of the Global Dashboard under LINK YOUR PRODUCT ACCOUNTS, click the Link a Product Account button. The LINK PRODUCT ACCOUNTS screen displays.
On the LINK PRODUCT ACCOUNTS screen, click the Link to Your ERT Global Account button for an ERT Portal Account to which you have access (for example, the My Study Portal 3 Account).
On the Link <Portal Account> screen, click the Reset Password / Unlock Account link. The RESET PASSWORD/UNLOCK ACCOUNT screen displays.
Enter your email address in the text box, and click the Submit button. A confirmation message notifies you that a new temporary password has been sent to your email address.
Click the Close button to remove the confirmation message.
Use the temporary password from the email to complete the password reset process. You will be required to change the temporary password on your first login to the ERT Portal Account whose password you reset.